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Digital Casework Helps Constituents and District Staff

Click the play button above to watch a demo of the DotGov Casework App.

The COVID-19 crisis is being felt by every American. And many of them desperately need help. Increasingly, they are seeking assistance from their Member of Congress. There’s only one way they can reliably do that digitally. That’s with DotGov’s Casework App.

Here’s the reason: Federal agencies require different information on their privacy releases. Some forbid certain information. The result is the need for a variety of privacy release forms. After spending three years developing accurate and complete coding, DotGov’s app now contains all of them. A constituent signs it with her/his finger or mouse. The app then renders the agency-correct privacy release form as a PDF and securely sends it and the casework request data directly to your office’s CMS (IQ, iConstituent, IndiGov, et al).  This contrasts with the current system of faxing, postal mail, and some other approaches that are not accepted by all agencies.

As Jerry Garcia once said of his band, the Grateful Dead, “We’re not the best at what we’re doing; we’re the only ones doing what we’re doing.” Your office could be receiving constituent service requests digitally that are accepted by every federal agency.

This groundbreaking app is a relatively minor expense for an office (at $79/mo.). And we’re waiving our $99 setup cost during this crisis. The question that might come to mind is not why would your office use the casework app, but why would it not? Teleworking district staff could be more efficiently receiving casework requests and agency-specific privacy releases. And constituents could be getting the assistance they need more quickly.

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