Far too many district staff are STILL ignoring the digital needs of constituents as part of their casework service strategy. In today’s always-on, multi-device environment, these district staff are missing countless opportunities to serve constituents when and where they need assistance.
In this exclusive webinar with DotGov, John will take a look at the current state of digital casework, before sharing what you need to do to transform your office’s casework operation with custom, agency-specific privacy releases that are accepted by ALL federal agencies.
A veteran district director will discuss the transition to a digital casework workflow and answer questions about how improving the casework experience for constituents can also improve the experience for district staff.
Responsible for managing DotGov’s eForms initiatives on Capitol Hill and oversees the award-winning digital casework app.
Prior to joining DotGov, John led citizen engagement in the healthcare industry and energy industry.
A third-generation Capitol Hill staffer, John holds a BA from the University of South Carolina and lives in his hometown, Alexandria, VA.